:root {
  --ink: #17212b;
  --muted: #627181;
  --line: #dbe2ea;
  --surface: #ffffff;
  --page: #f5f7f8;
  --teal: #0f766e;
  --teal-dark: #115e59;
  --blue: #2563eb;
  --amber: #b45309;
  --green: #15803d;
  --red: #b91c1c;
  --soft: #f8fafb;
  --soft-2: #fbfdfe;
  --input-bg: #ffffff;
  --chart-bg: #ffffff;
  --chart-grid: #dbe2ea;
  --shadow: 0 16px 40px rgba(23, 33, 43, 0.12);
}

:root[data-theme="dark"] {
  --ink: #e5edf3;
  --muted: #9aa8b6;
  --line: #263442;
  --surface: #111923;
  --page: #0b1118;
  --teal: #2dd4bf;
  --teal-dark: #5eead4;
  --blue: #60a5fa;
  --amber: #f59e0b;
  --green: #22c55e;
  --red: #fb7185;
  --soft: #162231;
  --soft-2: #111b28;
  --input-bg: #0f1720;
  --chart-bg: #0f1720;
  --chart-grid: #263442;
  --shadow: 0 18px 44px rgba(0, 0, 0, 0.35);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--page);
  color: var(--ink);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

:root[data-theme="dark"] .topbar,
:root[data-theme="dark"] .filters,
:root[data-theme="dark"] .metric,
:root[data-theme="dark"] .view-tabs,
:root[data-theme="dark"] .analytics-section,
:root[data-theme="dark"] .tickets-section,
:root[data-theme="dark"] .table-section,
:root[data-theme="dark"] .users-section,
:root[data-theme="dark"] .ticket-card,
:root[data-theme="dark"] .managed-user,
:root[data-theme="dark"] .drawer-panel,
:root[data-theme="dark"] .modal-panel,
:root[data-theme="dark"] .prediction-panel,
:root[data-theme="dark"] .sort-delay-panel,
:root[data-theme="dark"] .performance-panel {
  background: var(--surface);
}

:root[data-theme="dark"] .field input,
:root[data-theme="dark"] .field select,
:root[data-theme="dark"] .field textarea,
:root[data-theme="dark"] table,
:root[data-theme="dark"] .chart-wrap,
:root[data-theme="dark"] .performance-chart-wrap {
  background: var(--input-bg);
  color: var(--ink);
}

:root[data-theme="dark"] .table-wrap,
:root[data-theme="dark"] .loading-notice,
:root[data-theme="dark"] .chart-tooltip,
:root[data-theme="dark"] .chart-tooltip-row,
:root[data-theme="dark"] .performance-table,
:root[data-theme="dark"] .performance-table th,
:root[data-theme="dark"] .ticket-tabs,
:root[data-theme="dark"] .ticket-summary,
:root[data-theme="dark"] .ticket-details,
:root[data-theme="dark"] .detail-item,
:root[data-theme="dark"] .tracking-event,
:root[data-theme="dark"] .timeline-empty,
:root[data-theme="dark"] .empty-state,
:root[data-theme="dark"] .empty-mini {
  background: var(--surface);
  color: var(--ink);
}

:root[data-theme="dark"] .carrier-kpi,
:root[data-theme="dark"] .prediction-card,
:root[data-theme="dark"] .sort-delay-card,
:root[data-theme="dark"] .sort-delay-periods span,
:root[data-theme="dark"] .ticket-summary:hover,
:root[data-theme="dark"] .ticket-card[data-open="true"] .ticket-summary,
:root[data-theme="dark"] .performance-table th,
:root[data-theme="dark"] .number-pagination button {
  background: var(--soft);
}

:root[data-theme="dark"] .prediction-card.best,
:root[data-theme="dark"] .prediction-head > strong {
  background: rgba(20, 184, 166, 0.14);
  border-color: rgba(45, 212, 191, 0.32);
  color: #5eead4;
}

:root[data-theme="dark"] .carrier-kpi.good,
:root[data-theme="dark"] .delivery.on_time,
:root[data-theme="dark"] .sort-badge.on_time,
:root[data-theme="dark"] .status.delivered {
  background: rgba(34, 197, 94, 0.14);
  border-color: rgba(34, 197, 94, 0.35);
  color: #86efac;
}

:root[data-theme="dark"] .carrier-kpi.bad,
:root[data-theme="dark"] .delivery.delayed,
:root[data-theme="dark"] .status.returned {
  background: rgba(251, 113, 133, 0.14);
  border-color: rgba(251, 113, 133, 0.35);
  color: #fda4af;
}

:root[data-theme="dark"] .status.in_transit,
:root[data-theme="dark"] .status.warn,
:root[data-theme="dark"] .delivery.in_progress,
:root[data-theme="dark"] .sort-badge.delayed,
:root[data-theme="dark"] .ticket-suggestion {
  background: rgba(245, 158, 11, 0.16);
  color: #fcd34d;
}

:root[data-theme="dark"] .delivery.not_dropped_off,
:root[data-theme="dark"] .sort-badge.not_dropped_off,
:root[data-theme="dark"] .sort-badge.pending,
:root[data-theme="dark"] .sort-badge.unknown {
  background: rgba(148, 163, 184, 0.16);
  color: #cbd5e1;
}

:root[data-theme="dark"] .status.printed,
:root[data-theme="dark"] .status.pre_transit,
:root[data-theme="dark"] .delivery.customer_action,
:root[data-theme="dark"] .ticket-row-badge,
:root[data-theme="dark"] .ticket-icon {
  background: rgba(96, 165, 250, 0.16);
  color: #93c5fd;
}

:root[data-theme="dark"] .button.danger {
  background: rgba(244, 63, 94, 0.14);
  color: #fda4af;
  border-color: rgba(244, 63, 94, 0.38);
}

:root[data-theme="dark"] .button.danger:hover {
  background: rgba(244, 63, 94, 0.22);
}

:root[data-theme="dark"] .ticket-note.customer {
  background: var(--soft);
}

:root[data-theme="dark"] .ticket-note.admin {
  background: rgba(20, 184, 166, 0.12);
  border-color: rgba(45, 212, 191, 0.28);
}

:root[data-theme="dark"] .ticket-note.admin .ticket-note-head strong {
  color: #5eead4;
}

[hidden] {
  display: none !important;
}

button,
input,
select,
textarea {
  font: inherit;
}

.login-screen {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
  background:
    linear-gradient(135deg, rgba(15, 118, 110, 0.12), rgba(37, 99, 235, 0.08)),
    var(--page);
}

.login-panel {
  width: min(420px, 100%);
  display: grid;
  gap: 16px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 26px;
  box-shadow: var(--shadow);
}

.login-panel h1 {
  margin: 0 0 4px;
  font-size: 28px;
  letter-spacing: 0;
}

.login-error {
  margin: 0;
  color: var(--red);
  font-weight: 800;
}

.button.primary {
  background: var(--teal);
  color: #ffffff;
  border-color: var(--teal);
}

.button.primary:hover {
  background: var(--teal-dark);
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 22px 28px;
  background: var(--surface);
  border-bottom: 1px solid var(--line);
  position: sticky;
  top: 0;
  z-index: 10;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.user-menu {
  display: flex;
  align-items: center;
  gap: 10px;
  padding-left: 12px;
  border-left: 1px solid var(--line);
}

.user-menu span {
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.help-button {
  width: 42px;
  padding: 0;
  border-radius: 999px;
  color: var(--teal);
  font-size: 18px;
  font-weight: 900;
}

.brand-block h1,
.table-head h2,
.drawer-head h2 {
  margin: 0;
  letter-spacing: 0;
}

.brand-block h1 {
  font-size: 25px;
}

.top-quote {
  margin: 5px 0 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.eyebrow {
  margin: 0 0 4px;
  color: var(--teal);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.brand-switch {
  display: flex;
  gap: 8px;
  padding: 4px;
  background: var(--soft);
  border: 1px solid var(--line);
  border-radius: 8px;
}

.brand-tab {
  min-width: 118px;
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: var(--muted);
  padding: 10px 14px;
  cursor: pointer;
  font-weight: 700;
}

.brand-tab.active {
  background: var(--surface);
  color: var(--teal-dark);
  box-shadow: 0 1px 3px rgba(23, 33, 43, 0.12);
}

.shell {
  display: flex;
  flex-direction: column;
  width: min(1440px, 100%);
  margin: 0 auto;
  padding: 24px 28px 36px;
}

.filters { order: 1; }
.summary-grid { order: 2; }
.view-tabs { order: 3; }
.table-section { order: 4; }
.tickets-section { order: 5; }
.analytics-section { order: 4; }
.users-section { order: 4; }

.filters {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(145px, 1fr));
  align-items: end;
  gap: 14px;
  padding: 16px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
}

.search-field {
  grid-column: auto;
}

.filters > .button {
  width: 100%;
}

.view-tabs {
  display: inline-flex;
  align-self: flex-start;
  gap: 6px;
  margin: 18px 0 14px;
  padding: 4px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
}

.view-tab {
  min-width: 132px;
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: var(--muted);
  padding: 10px 14px;
  cursor: pointer;
  font-weight: 900;
}

.view-tab.active {
  background: var(--teal);
  color: #ffffff;
  box-shadow: 0 1px 3px rgba(23, 33, 43, 0.12);
}

.field {
  display: grid;
  gap: 7px;
}

.field span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  border: 1px solid #cbd5df;
  border-radius: 6px;
  background: var(--input-bg);
  color: var(--ink);
  padding: 0 12px;
}

.field select {
  appearance: none;
  -webkit-appearance: none;
  background-image:
    linear-gradient(45deg, transparent 50%, var(--muted) 50%),
    linear-gradient(135deg, var(--muted) 50%, transparent 50%);
  background-position:
    calc(100% - 18px) 18px,
    calc(100% - 12px) 18px;
  background-repeat: no-repeat;
  background-size: 6px 6px, 6px 6px;
  padding-right: 34px;
}

.field input[type="search"] {
  appearance: none;
  -webkit-appearance: none;
}

.field input,
.field select {
  min-height: 42px;
}

.field textarea {
  min-height: 120px;
  padding-top: 10px;
  resize: vertical;
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: 3px solid rgba(15, 118, 110, 0.18);
  border-color: var(--teal);
}

.button,
.icon-button {
  min-height: 42px;
  border: 1px solid transparent;
  border-radius: 6px;
  padding: 0 14px;
  cursor: pointer;
  font-weight: 800;
}

.button.secondary,
.icon-button {
  background: var(--soft);
  color: var(--ink);
  border-color: var(--line);
}

.button.secondary:hover,
.icon-button:hover {
  background: #e4edf0;
}

.button.danger {
  background: #fff1f2;
  color: #be123c;
  border-color: #fecdd3;
}

.button.danger:hover {
  background: #ffe4e6;
}

.button:disabled,
.icon-button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 14px;
  margin: 18px 0;
}

.metric {
  min-height: 94px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-left: 5px solid var(--teal);
  border-radius: 8px;
  padding: 16px;
}

.metric:nth-child(2) {
  border-left-color: var(--blue);
}

.metric:nth-child(3) {
  border-left-color: var(--amber);
}

.metric:nth-child(4) {
  border-left-color: var(--green);
}

.metric:nth-child(5) {
  border-left-color: #14b8a6;
}

.metric:nth-child(6) {
  border-left-color: var(--green);
}

.metric:nth-child(7) {
  border-left-color: #be123c;
}

.metric:nth-child(8) {
  border-left-color: #16a34a;
}

.metric:nth-child(9) {
  border-left-color: var(--red);
}

.metric-label {
  display: block;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.metric strong {
  display: block;
  margin-top: 8px;
  font-size: 32px;
  line-height: 1;
}

.analytics-section,
.tickets-section,
.table-section,
.users-section {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
  overflow: hidden;
}

.analytics-section,
.tickets-section,
.users-section {
  margin-bottom: 18px;
}

.section-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 18px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
}

.section-head h2 {
  margin: 0;
  font-size: 18px;
  letter-spacing: 0;
}

.section-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
}

.analytics-controls {
  display: flex;
  align-items: end;
  gap: 12px;
}

.check-field {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 42px;
  color: var(--ink);
  font-size: 13px;
  font-weight: 800;
  white-space: nowrap;
}

.check-field input {
  width: 18px;
  height: 18px;
  accent-color: var(--teal);
}

.analytics-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 0;
}

.chart-wrap {
  position: relative;
  min-height: 470px;
  padding: 16px;
  border-right: 1px solid var(--line);
  background: linear-gradient(180deg, var(--chart-bg), var(--soft-2));
}

.chart-wrap canvas {
  display: block;
  width: 100%;
}

.chart-tooltip {
  position: absolute;
  z-index: 5;
  width: min(420px, calc(100% - 16px));
  max-height: 320px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: var(--shadow);
}

.chart-tooltip-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 12px 8px;
  border-bottom: 1px solid var(--line);
}

.chart-tooltip-head strong,
.chart-tooltip-head span {
  display: block;
}

.chart-tooltip-head strong {
  font-size: 15px;
}

.chart-tooltip-head span,
.chart-compare-line {
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.chart-total-diff {
  border-radius: 999px;
  padding: 4px 8px;
  background: #eff6ff;
  color: #1d4ed8;
  font-size: 12px;
  font-weight: 950;
}

.chart-total-diff.down {
  background: #f8fafc;
  color: #475569;
}

.chart-compare-line {
  margin: 0;
  padding: 8px 12px 0;
}

.chart-tooltip-table {
  display: grid;
  padding: 10px 12px 12px;
}

.chart-tooltip-row {
  display: grid;
  grid-template-columns: minmax(135px, 1fr) 48px 58px 62px;
  gap: 8px;
  align-items: center;
  min-height: 28px;
  border-bottom: 1px solid #eef2f6;
  font-size: 12px;
}

.chart-tooltip-row.simple {
  grid-template-columns: minmax(160px, 1fr) 58px;
}

.chart-tooltip-row:last-child {
  border-bottom: 0;
}

.chart-tooltip-row-head {
  color: var(--muted);
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.chart-carrier-name {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-width: 0;
  font-weight: 800;
}

.chart-carrier-name i {
  display: inline-block;
  flex: 0 0 auto;
  width: 10px;
  height: 10px;
  border-radius: 3px;
}

.chart-tooltip-row strong,
.chart-tooltip-row .positive,
.chart-tooltip-row .negative {
  font-weight: 900;
}

.chart-tooltip-row .positive {
  color: #1d4ed8;
}

.chart-tooltip-row .negative {
  color: #475569;
}

.chart-tooltip-empty {
  padding: 10px 0 2px;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.carrier-totals {
  display: grid;
  align-content: start;
  gap: 10px;
  max-height: 410px;
  overflow: auto;
  padding: 16px;
}

.carrier-total {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px;
}

.carrier-total-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.carrier-total-head strong {
  font-size: 20px;
}

.carrier-total-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.carrier-kpis {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin-top: 12px;
}

.carrier-kpi {
  display: grid;
  gap: 2px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px;
  background: var(--soft);
}

.carrier-kpi span {
  color: var(--muted);
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.carrier-kpi strong {
  font-size: 13px;
  line-height: 1.2;
}

.carrier-kpi small {
  color: var(--muted);
  font-size: 11px;
  font-weight: 800;
}

.carrier-kpi.good {
  background: #ecfdf5;
  border-color: #bbf7d0;
  color: #166534;
}

.carrier-kpi.bad {
  background: #fff1f2;
  border-color: #fecdd3;
  color: #be123c;
}

.carrier-kpi.neutral {
  color: var(--ink);
}

.user-create-form {
  display: grid;
  grid-template-columns: repeat(3, minmax(160px, 1fr)) minmax(220px, 1.2fr) auto;
  gap: 14px;
  align-items: end;
  padding: 16px;
  border-bottom: 1px solid var(--line);
  background: var(--soft);
}

.brand-checks {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  min-width: 0;
  margin: 0;
  padding: 0;
  border: 0;
}

.brand-checks legend {
  flex: 0 0 100%;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.brand-check {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 10px;
  background: var(--surface);
  color: var(--ink);
  font-size: 13px;
  font-weight: 800;
}

.brand-check input {
  width: 16px;
  height: 16px;
  accent-color: var(--teal);
}

.users-list {
  display: grid;
  gap: 12px;
  padding: 16px;
}

.managed-user {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  overflow: hidden;
}

.managed-user.locked {
  opacity: 0.78;
}

.managed-user-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  padding: 14px;
  border-bottom: 1px solid var(--line);
}

.managed-user-head strong,
.managed-user-head span {
  display: block;
}

.managed-user-head span {
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.admin-badge {
  border-radius: 999px;
  padding: 6px 10px;
  background: #ecfdf5;
  color: #166534;
  font-size: 12px;
  font-weight: 900;
}

.managed-user-form {
  display: grid;
  grid-template-columns: repeat(3, minmax(150px, 1fr)) minmax(220px, 1.3fr) auto;
  gap: 12px;
  align-items: end;
  padding: 14px;
}

.managed-user-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.delta {
  border-radius: 999px;
  padding: 1px 7px;
}

.delta.up {
  background: #fee2e2;
  color: var(--red);
}

.delta.down {
  background: #dcfce7;
  color: #166534;
}

.insight-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  border-top: 1px solid var(--line);
}

.insight {
  padding: 13px 16px;
  border-right: 1px solid var(--line);
}

.insight:last-child {
  border-right: 0;
}

.insight span {
  display: block;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.insight strong {
  display: block;
  margin-top: 4px;
  font-size: 18px;
}

.prediction-panel {
  display: grid;
  gap: 12px;
  padding: 16px;
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.prediction-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 16px;
}

.prediction-head h3 {
  margin: 0;
  font-size: 18px;
  letter-spacing: 0;
}

.prediction-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.prediction-extra {
  display: inline-grid;
  gap: 2px;
  width: fit-content;
  margin-top: 10px;
  border: 1px solid rgba(180, 83, 9, 0.22);
  border-radius: 8px;
  padding: 8px 10px;
  background: #fffbeb;
}

.prediction-extra span,
.prediction-extra small {
  color: var(--muted);
  font-size: 11px;
  font-weight: 900;
}

.prediction-extra strong {
  color: var(--amber);
  font-size: 14px;
}

[data-theme="dark"] .prediction-extra {
  border-color: rgba(245, 158, 11, 0.32);
  background: rgba(245, 158, 11, 0.12);
}

.prediction-head > strong {
  display: grid;
  gap: 2px;
  justify-items: center;
  min-width: 92px;
  border-radius: 8px;
  padding: 10px 12px;
  background: #ccfbf1;
  color: #115e59;
  text-align: center;
}

.prediction-head > strong span {
  font-size: 22px;
  line-height: 1;
}

.prediction-head > strong small {
  color: currentColor;
  font-size: 11px;
  font-weight: 900;
  opacity: .75;
  text-transform: uppercase;
}

.prediction-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  gap: 10px;
}

.prediction-card {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--soft);
}

.prediction-card.best {
  border-color: rgba(15, 118, 110, 0.32);
  background: #ecfdf5;
}

.prediction-card > div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.prediction-card > div > strong {
  color: var(--teal-dark);
  font-size: 18px;
}

.prediction-card p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  line-height: 1.45;
}

.prediction-card .prediction-note {
  color: var(--ink);
  opacity: .72;
}

.sort-delay-panel {
  display: grid;
  gap: 12px;
  padding: 16px;
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.sort-delay-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
}

.sort-delay-head h3 {
  margin: 0;
  font-size: 18px;
  letter-spacing: 0;
}

.sort-delay-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.sort-delay-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 10px;
}

.sort-delay-card {
  display: grid;
  gap: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--soft);
}

.sort-delay-card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.sort-delay-card-head > strong {
  border-radius: 8px;
  padding: 6px 10px;
  background: #fef3c7;
  color: #92400e;
  font-size: 18px;
}

.sort-delay-periods {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.sort-delay-periods span {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 5px 8px;
  background: var(--surface);
  color: var(--muted);
  font-size: 11px;
  font-weight: 900;
}

.sort-delay-periods strong {
  color: var(--amber);
}

[data-theme="dark"] .sort-delay-card-head > strong {
  background: rgba(245, 158, 11, 0.16);
  color: #fcd34d;
}

.performance-panel {
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.panel-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
}

.panel-head h3 {
  margin: 0;
  font-size: 16px;
}

.panel-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.performance-table-wrap {
  overflow: auto;
}

.performance-chart-wrap {
  position: relative;
  min-height: 350px;
  padding: 14px 16px 4px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, var(--chart-bg), var(--soft-2));
}

.performance-chart-wrap canvas {
  display: block;
  width: 100%;
}

.performance-table {
  width: 100%;
  min-width: 780px;
  border-collapse: collapse;
  font-size: 13px;
}

.performance-table th,
.performance-table td {
  padding: 11px 14px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  white-space: nowrap;
}

.performance-table th {
  color: var(--muted);
  background: var(--soft);
  font-size: 11px;
  font-weight: 950;
  text-transform: uppercase;
}

.performance-table td span {
  color: var(--muted);
  font-weight: 800;
}

.performance-table .good-text {
  color: #166534;
  font-weight: 900;
}

.performance-table .bad-text {
  color: var(--red);
  font-weight: 900;
}

.performance-table .warn-text {
  color: #c2410c;
  font-weight: 900;
}

.empty-mini {
  color: var(--muted);
  font-weight: 800;
}

.ticket-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--line);
  background: var(--soft);
}

.ticket-tab {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 38px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: var(--surface);
  color: var(--muted);
  padding: 0 11px;
  cursor: pointer;
  font-weight: 900;
}

.ticket-tab strong {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 24px;
  min-height: 22px;
  border-radius: 999px;
  background: var(--soft);
  color: var(--ink);
  font-size: 12px;
}

.ticket-tab.active {
  border-color: var(--teal);
  color: var(--teal-dark);
  box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.12);
}

.ticket-tab.active strong {
  background: var(--teal);
  color: #ffffff;
}

.tickets-list {
  display: grid;
  grid-template-columns: 1fr;
  gap: 8px;
  padding: 16px;
}

.ticket-card {
  display: grid;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  overflow: hidden;
}

.ticket-card-focus {
  border-color: var(--teal);
  box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.16);
}

.ticket-summary {
  display: grid;
  grid-template-columns: 22px minmax(240px, 1fr) minmax(280px, 0.8fr);
  align-items: center;
  gap: 12px;
  width: 100%;
  min-height: 62px;
  border: 0;
  padding: 12px 14px;
  background: var(--surface);
  color: var(--ink);
  cursor: pointer;
  text-align: left;
}

.ticket-summary:hover {
  background: var(--soft);
}

.ticket-card[data-open="true"] .ticket-summary {
  border-bottom: 1px solid var(--line);
  background: var(--soft-2);
}

.ticket-chevron {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--muted);
  font-size: 24px;
  font-weight: 800;
  transform: rotate(0deg);
  transition: transform 0.15s ease;
}

.ticket-card[data-open="true"] .ticket-chevron {
  transform: rotate(90deg);
}

.ticket-summary-main,
.ticket-summary-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.ticket-summary-main strong,
.ticket-summary-main span,
.ticket-summary-meta span,
.ticket-summary-meta time {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-summary-main strong {
  font-size: 14px;
}

.ticket-summary-main > span:last-child,
.ticket-summary-meta {
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.ticket-summary-meta {
  justify-content: flex-end;
}

.ticket-details {
  display: grid;
  gap: 12px;
  padding: 14px;
}

.ticket-card-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 12px;
}

.ticket-card-head h3 {
  margin: 7px 0 2px;
  font-size: 16px;
  letter-spacing: 0;
}

.ticket-card-head p,
.ticket-card-head time {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.ticket-card-head time {
  white-space: nowrap;
}

.ticket-status {
  display: inline-flex;
  border-radius: 999px;
  padding: 4px 8px;
  background: #fef3c7;
  color: #92400e;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.ticket-status.open {
  background: #fef3c7;
  color: #92400e;
}

.ticket-status.in_behandeling {
  background: #dbeafe;
  color: #1d4ed8;
}

.ticket-status.gesloten {
  background: #dcfce7;
  color: #166534;
}

.ticket-row-badge,
.ticket-suggestion,
.ticket-icon {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  margin-top: 5px;
  border-radius: 999px;
  padding: 3px 7px;
  font-size: 11px;
  font-weight: 900;
}

.ticket-row-badge,
.ticket-icon {
  background: #dbeafe;
  color: #1d4ed8;
}

.ticket-suggestion {
  background: #fef3c7;
  color: #92400e;
}

.ticket-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px 12px;
}

.ticket-info {
  min-width: 0;
}

.ticket-info span {
  display: block;
  color: var(--muted);
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.ticket-info strong {
  display: block;
  margin-top: 2px;
  overflow-wrap: anywhere;
  font-size: 13px;
}

.ticket-location,
.ticket-message {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.ticket-message {
  color: var(--ink);
  line-height: 1.45;
}

.ticket-thread {
  display: grid;
  gap: 10px;
  padding: 4px 0;
}

.ticket-note {
  display: grid;
  gap: 7px;
  width: min(78%, 620px);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px 13px;
  background: var(--soft);
  box-shadow: 0 1px 2px rgba(23, 33, 43, 0.06);
}

.ticket-note.customer {
  justify-self: start;
  border-top-left-radius: 2px;
  background: var(--soft);
}

.ticket-note.admin {
  justify-self: end;
  border-color: rgba(15, 118, 110, 0.25);
  border-top-right-radius: 2px;
  background: #ecfdf5;
}

.ticket-note-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.ticket-note-head strong {
  color: var(--ink);
}

.ticket-note.admin .ticket-note-head strong {
  color: var(--teal-dark);
}

.ticket-note p {
  margin: 0;
  color: var(--ink);
  font-size: 13px;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.ticket-reply-form {
  display: grid;
  gap: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--surface);
}

.ticket-template-tools {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) auto auto;
  gap: 8px;
  align-items: end;
}

.ticket-template-select {
  min-width: 0;
}

.ticket-template-tools .button {
  white-space: nowrap;
}

.ticket-reply-form textarea {
  min-height: 86px;
}

.ticket-reply-form button {
  justify-self: start;
}

.ticket-status-field {
  max-width: 220px;
}

.ticket-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.table-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
}

.table-head h2 {
  font-size: 18px;
}

.table-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
}

.week-comparison {
  display: inline-flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  width: fit-content;
  margin-top: 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px 10px;
  background: var(--soft);
  color: var(--ink);
  font-size: 12px;
  font-weight: 900;
}

.week-comparison small {
  color: currentColor;
  font-size: 11px;
  font-weight: 800;
  opacity: .78;
}

.week-comparison.up {
  border-color: #bbf7d0;
  background: #ecfdf5;
  color: #166534;
}

.week-comparison.down {
  border-color: #fecdd3;
  background: #fff1f2;
  color: #be123c;
}

.week-comparison.same {
  color: var(--muted);
}

.loading-notice {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 14px 16px 0;
  border: 1px solid rgba(37, 99, 235, 0.22);
  border-radius: 8px;
  padding: 12px 14px;
  background: #eff6ff;
  color: #1e3a8a;
}

.loading-notice[hidden] {
  display: none;
}

.loading-notice strong,
.loading-notice span {
  display: block;
}

.loading-notice strong {
  font-size: 13px;
  font-weight: 950;
}

.loading-notice span {
  margin-top: 2px;
  font-size: 12px;
  font-weight: 800;
  opacity: .82;
}

.loading-spinner {
  flex: 0 0 auto;
  width: 18px;
  height: 18px;
  border: 3px solid rgba(37, 99, 235, 0.22);
  border-top-color: var(--blue);
  border-radius: 999px;
  animation: loading-spin .8s linear infinite;
}

@keyframes loading-spin {
  to {
    transform: rotate(360deg);
  }
}

[data-theme="dark"] .loading-notice {
  border-color: rgba(96, 165, 250, 0.32);
  background: rgba(37, 99, 235, 0.14);
  color: #bfdbfe;
}

[data-theme="dark"] .loading-spinner {
  border-color: rgba(96, 165, 250, 0.24);
  border-top-color: #60a5fa;
}

[data-theme="dark"] .week-comparison.up {
  border-color: rgba(34, 197, 94, .36);
  background: rgba(34, 197, 94, .14);
  color: #86efac;
}

[data-theme="dark"] .week-comparison.down {
  border-color: rgba(251, 113, 133, .36);
  background: rgba(251, 113, 133, .14);
  color: #fda4af;
}

.pager {
  display: flex;
  align-items: center;
  gap: 10px;
  white-space: nowrap;
}

.pager span {
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
}

.table-wrap {
  overflow: auto;
}

table {
  width: 100%;
  min-width: 1160px;
  border-collapse: collapse;
}

th,
td {
  padding: 13px 16px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  vertical-align: middle;
}

th {
  color: var(--muted);
  background: var(--soft);
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
}

td {
  font-size: 14px;
}

.mono {
  font-family: "SFMono-Regular", Consolas, monospace;
  font-size: 13px;
}

.subtle {
  color: var(--muted);
  font-size: 12px;
}

.status {
  display: inline-flex;
  min-width: 92px;
  justify-content: center;
  border-radius: 999px;
  padding: 5px 9px;
  font-size: 12px;
  font-weight: 900;
  background: #e5e7eb;
  color: #374151;
}

.status.printed,
.status.pre_transit {
  background: #dbeafe;
  color: #1d4ed8;
}

.status.in_transit {
  background: #fef3c7;
  color: #92400e;
}

.status.delivered {
  background: #dcfce7;
  color: #166534;
}

.status.returned {
  background: #fee2e2;
  color: var(--red);
}

.status.warn {
  background: #ffedd5;
  color: #c2410c;
}

.delivery {
  display: inline-flex;
  min-width: 86px;
  justify-content: center;
  border-radius: 999px;
  padding: 5px 9px;
  font-size: 12px;
  font-weight: 900;
}

.delivery.on_time {
  background: #ccfbf1;
  color: #115e59;
}

.delivery.delivered_unknown {
  background: #dcfce7;
  color: #166534;
}

.delivery.pending,
.delivery.not_dropped_off {
  background: #e5e7eb;
  color: #374151;
}

.delivery.in_progress {
  background: #fef3c7;
  color: #92400e;
}

.delivery.customer_action {
  background: #dbeafe;
  color: #1e40af;
}

.delivery.delayed {
  background: #fee2e2;
  color: var(--red);
}

.sort-badge {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  margin-left: 6px;
  padding: 5px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  line-height: 1;
  background: #e5e7eb;
  color: #374151;
}

.sort-badge.on_time {
  background: #dcfce7;
  color: #166534;
}

.sort-badge.delayed {
  background: #fef3c7;
  color: #92400e;
}

.sort-badge.pending,
.sort-badge.not_dropped_off,
.sort-badge.unknown {
  background: #e5e7eb;
  color: #374151;
}

.strong-delay {
  color: var(--red);
  font-weight: 800;
}

.carrier-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  max-width: 320px;
}

.carrier-mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  min-width: 58px;
  height: 26px;
  border-radius: 6px;
  color: #ffffff;
  background: #64748b;
  padding: 0 8px;
  font-size: 10px;
  font-weight: 950;
  letter-spacing: 0;
  text-transform: uppercase;
}

.carrier-pill.postnl .carrier-mark {
  background: #ff7a00;
  color: #ffffff;
}

.carrier-pill.dhl .carrier-mark {
  background: #ffcc00;
  color: #d40511;
}

.carrier-pill.bpost .carrier-mark {
  background: #e30613;
  color: #ffffff;
}

.carrier-pill.dragonfly .carrier-mark {
  background: #0097a9;
  color: #ffffff;
}

.link-button {
  border: 0;
  background: transparent;
  color: var(--teal-dark);
  cursor: pointer;
  font-weight: 900;
  padding: 4px 0;
}

.row-actions {
  display: grid;
  gap: 4px;
  justify-items: start;
}

.empty-state {
  padding: 42px 16px;
  color: var(--muted);
  text-align: center;
  font-weight: 700;
}

.number-pagination {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 6px;
  padding: 14px 16px;
  border-top: 1px solid var(--line);
}

.page-number,
.pagination-ellipsis {
  min-width: 38px;
  height: 38px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 900;
}

.page-number {
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink);
  cursor: pointer;
}

.page-number.active {
  background: var(--teal);
  color: #ffffff;
  border-color: var(--teal);
}

.pagination-ellipsis {
  color: var(--muted);
}

.drawer {
  position: fixed;
  inset: 0;
  z-index: 20;
  display: none;
  justify-content: flex-end;
  background: rgba(23, 33, 43, 0.38);
}

.drawer.open {
  display: flex;
}

.modal {
  position: fixed;
  inset: 0;
  z-index: 25;
  display: none;
  place-items: center;
  padding: 18px;
  background: rgba(23, 33, 43, 0.42);
}

.modal.open {
  display: grid;
}

.modal-panel {
  width: min(620px, 100%);
  max-height: min(760px, calc(100vh - 36px));
  display: grid;
  grid-template-rows: auto 1fr auto;
  background: var(--surface);
  border-radius: 8px;
  box-shadow: var(--shadow);
  overflow: hidden;
}

.modal-head,
.modal-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
}

.modal-actions {
  border-top: 1px solid var(--line);
  border-bottom: 0;
}

.modal-head h2 {
  margin: 0;
  letter-spacing: 0;
}

.modal-body {
  display: grid;
  gap: 14px;
  overflow: auto;
  padding: 16px;
}

.help-panel {
  width: min(560px, 100%);
}

.help-body {
  gap: 12px;
}

.help-intro {
  margin: 0;
  color: var(--ink);
  font-size: 15px;
  font-weight: 800;
  line-height: 1.45;
}

.help-card {
  display: grid;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 13px;
  background: var(--soft);
}

.help-card strong {
  font-size: 14px;
}

.help-card p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.5;
}

.help-mail {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-decoration: none;
}

.ticket-context {
  margin: 0;
  color: var(--muted);
  font-weight: 800;
}

.ticket-result {
  display: grid;
  gap: 6px;
  padding: 12px;
  border: 1px solid #bbf7d0;
  border-radius: 8px;
  background: #ecfdf5;
  color: #166534;
}

.ticket-result a {
  color: var(--teal-dark);
  font-weight: 900;
}

.drawer-panel {
  width: min(720px, 100%);
  height: 100%;
  background: var(--surface);
  box-shadow: var(--shadow);
  overflow: auto;
}

.drawer-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 16px;
  padding: 20px;
  border-bottom: 1px solid var(--line);
  position: sticky;
  top: 0;
  background: var(--surface);
}

.detail-content {
  padding: 20px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}

.detail-item {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
}

.detail-item span {
  display: block;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.detail-item strong,
.detail-item a {
  display: block;
  margin-top: 6px;
  color: var(--ink);
  overflow-wrap: anywhere;
}

.tracking-timeline {
  display: grid;
  gap: 10px;
  margin: 8px 0 18px;
  border-left: 3px solid var(--line);
  padding-left: 14px;
}

.tracking-event {
  position: relative;
  display: grid;
  gap: 3px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--soft);
}

.tracking-event::before {
  content: "";
  position: absolute;
  left: -22px;
  top: 16px;
  width: 9px;
  height: 9px;
  border: 2px solid var(--surface);
  border-radius: 999px;
  background: var(--teal);
  box-shadow: 0 0 0 2px var(--line);
}

.tracking-event span,
.tracking-event em,
.timeline-empty {
  color: var(--muted);
  font-size: 12px;
  font-style: normal;
  font-weight: 800;
}

.tracking-event strong {
  font-size: 14px;
}

.timeline-empty {
  margin: 8px 0 18px;
  padding: 12px;
  border: 1px dashed var(--line);
  border-radius: 8px;
  background: var(--soft);
}

.json-view {
  overflow: auto;
  max-height: 45vh;
  margin: 0;
  padding: 14px;
  background: #101820;
  color: #e5edf3;
  border-radius: 8px;
  font-size: 12px;
}

.toast {
  position: fixed;
  right: 18px;
  bottom: 18px;
  max-width: min(420px, calc(100% - 36px));
  background: #17212b;
  color: #ffffff;
  border-radius: 8px;
  padding: 12px 14px;
  box-shadow: var(--shadow);
  z-index: 30;
}

@media (max-width: 920px) {
  .topbar,
  .table-head,
  .section-head {
    align-items: stretch;
    flex-direction: column;
  }

  .brand-switch {
    width: 100%;
  }

  .topbar-actions,
  .user-menu {
    align-items: stretch;
    flex-direction: column;
  }

  .user-menu {
    padding-left: 0;
    border-left: 0;
  }

  .brand-tab {
    flex: 1;
  }

  .filters {
    grid-template-columns: 1fr 1fr;
  }

  .user-create-form,
  .managed-user-form {
    grid-template-columns: 1fr 1fr;
  }

  .search-field {
    grid-column: 1 / -1;
  }

  .summary-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .analytics-controls,
  .analytics-grid {
    grid-template-columns: 1fr;
  }

  .analytics-controls {
    align-items: stretch;
    flex-direction: column;
  }

  .analytics-grid {
    display: grid;
  }

  .chart-wrap {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .insight-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticket-summary {
    grid-template-columns: 22px 1fr;
  }

  .ticket-summary-meta {
    grid-column: 2;
    justify-content: flex-start;
  }
}

@media (max-width: 620px) {
  .topbar,
  .shell {
    padding-left: 14px;
    padding-right: 14px;
  }

  .filters,
  .summary-grid,
  .detail-grid,
  .user-create-form,
  .managed-user-form {
    grid-template-columns: 1fr;
  }

  .pager {
    justify-content: space-between;
  }

  .ticket-summary {
    align-items: start;
    grid-template-columns: 20px 1fr;
    min-height: auto;
  }

  .ticket-summary-main,
  .ticket-summary-meta {
    align-items: flex-start;
    flex-direction: column;
    gap: 6px;
  }

  .ticket-summary-main strong,
  .ticket-summary-main span,
  .ticket-summary-meta span,
  .ticket-summary-meta time {
    white-space: normal;
  }

  .ticket-grid {
    grid-template-columns: 1fr;
  }

  .ticket-template-tools {
    grid-template-columns: 1fr;
  }

  .ticket-template-tools .button {
    width: 100%;
  }
}